Performance

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To monitor and improve the service you require to collect data, this brings us on to the P in our FCAPS.To manage a network effectively you require the ability to track short and long term network and systems statistics. The collected data which may include this like;

  • utilisation
  • errors
  • response times
  • availability
can all be valuable pieces of data when trying to identify network trends and consider capacity planning. Once you understand what your network looks like in normal operation you can start to look at proactive fault management, i.e. if errors start to deviate from normal generate a fault, this may allow you to fix a potential problem before it actually occurs. The benefits of this are pretty obvious, a good base line of data is required to achieve these type of things, you should be looking at a minimum of 6 weeks to understand how you network lives and breaths.